Register return
You can use this form to return products within the 14-day right of withdrawal.
Return information
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Your order is less than 14 days old . The start date of the return period is the date on which your order was verifiably received.
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You may inspect the goods as you would in a shop, for example by assembling the tree and testing the lights. If you handle the goods beyond this and they lose value as a result (for example, due to signs of use or odors such as cigarette smoke or room spray), you can still exercise your right to cancel. In this case, however, we may charge reasonable compensation for the loss in value, which will be deducted from your refund.
Why are returns subject to a fee?
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We cover the shipping costs for the first shipment – that's our service for you. If the item is damaged and you would like to return or exchange it, we will of course also cover the return shipping. In all other cases, we ask for your understanding that return shipping is subject to a fee. Returns incur high costs, which ultimately drive up prices for everyone. They also burden the environment through additional transport. By ensuring fair return shipping, we want to use resources responsibly and enable more sustainable shopping.
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Our returns process remains simple and fair:
➔ For 10€, you can return smaller products (goods value < 180€) through us.
➔ For 20€, you can return larger products (goods value > 180€) through us.
➔ For 200€, you can return trees from 270cm (goods value > 750€) through us. Unfortunately, the large trees can only be shipped by freight forwarder.
➔ Through our returns portal, you can easily get a DHL label / shipping QR code.
➔ We simply deduct the flat fee from your refund amount – it couldn’t be easier!
