Help & Support

Do you have a question or a challenge? No problem!
We can help you here.

Notes

  • ArtiTree icon of a hashtag

    It's best to have your order number ready. If you don't have it handy, you can request it here —after which you can move on to the relevant topic.

  • Parcel shipping icon

    Please do not send us any packages without prior arrangement. Unannounced returns are often impossible to identify, which delays the entire process and, in the worst case, can result in costs for you that we cannot reimburse.

Common topics

  • Icon of a damaged package

    My product is damaged

    I need help repairing damage to my product

    4 minutes 
  • Icon of a package with a return arrow

    I don't like the product

    I would like to exercise my 14-day right of withdrawal

    3 minutes 
  • Icon of a computer with an exclamation mark

    Mistake made when ordering

    e.g. cancellation, error in the delivery address or wrong product

    1 minute 
  • Icon with a question mark

    Where is my order?

    I've been expecting delivery for a while. Are there any problems?

    2 minutes 
  • Invoice icon

    Problem with the invoice

    e.g. invoice lost or wrong address given

    2 minutes 
  • Icon of a hand holding money

    Problem with Klarna payment

    e.g. Klarna invoice paid twice or Klarna does not show anything

    3 minutes 
  • Icon of two hands shaking

    I want to work with ArtiTree

    e.g. cooperation request or dealer

    2 minutes 
  • Icon of several hands united as a team

    I want to become part of the team

    To the current job offers or initial application

    3 minutes 
  • Information icon

    Submit a topic proposal

    What's missing here? We'd love to improve the site for you!

    2 minutes 

Interesting facts

Your problem is not solved yet?

Of course, you can also contact us using the contact form! Please understand that processing times may be slightly longer there than with the options listed above.

Contact form